skip to main content


3.2 Responsibilities of Organisations

1. Organisations working with Adults Experiencing or at Risk of Abuse or Neglect

Staff have a duty to report promptly any concerns or suspicions that an adult experiencing, or at risk of abuse or neglect.

Actions to protect the adult from abuse should always be given high priority by all organisations involved. Concerns or allegations should be reported without delay.

Organisations working to safeguard adults should make the dignity, safety and wellbeing of the individual a priority in their actions and put individuals at the centre of practice.

As far as possible organisations must respect the rights of the person causing, or alleged to be causing, harm. If the person alleged to have caused harm is also an adult they must receive support and their needs must be addressed. Staff should fully understand their role and responsibilities in regard to these policies and procedures.

Every effort must be made to ensure that adults are afforded appropriate protection under the law.

Organisations will have their own internal operational procedures which relate and adhere to the policy and procedures, including complaints by service users and by staff who raise concerns (‘whistleblowers’), always in compliance with the Public Interest Disclosure Act (PIDA) 1998.

Organisations will ensure that all staff and volunteers are familiar with policies relating to safeguarding adults, that they know how to recognise abuse and how to report and respond to it.

Organisations will ensure that staff and volunteers have access to training that is appropriate to their level of responsibility and will receive clinical and / or management supervision that allows them to reflect on their practice and the impact of their actions on others.

2. Organisations Working Together

Partner organisations will contribute to effective inter-agency working, multidisciplinary assessments and joint working partnerships in order to provide the most effective means of safeguarding adults. Action taken under these procedures does not affect the obligations on partner organisations to comply with their statutory responsibilities, such as notification to regulatory authorities under the Health and Social Care Act 2008, employment legislation or other regulatory requirements.

Organisations continue to have a duty of care to adults who purchase their own care through personal budgets (including direct payments), and / or who fund their own care. Organisations are required to ensure that reasonable care is taken to avoid acts or omissions that are likely to cause harm to the adult.

Partner organisations will have information about individuals who may be at risk from abuse and may be asked to share this where appropriate, with due regard to confidentiality and information sharing protocols. See also Information Sharing.

– End –