August 2021

This section provides information about how to use this Multi-Agency Policies and Procedures (MAPP) site.


Finding your way around this Resource

This site is structured into different sections. On the home page there are buttons / links to the:

  • main LLR SABs Procedures;
  • Using this MAPP Resource (this page);
  • Register with Us (this page, see below); and
  • Latest Amendments (this page, see below).
  • other safeguarding information, including Leicester SAB and Leicestershire and Rutland SAB websites and the Leicester, Leicestershire and Rutland Safeguarding Children’s Boards procedures.

When you are in the LLR SABs Procedures section, there are a number of tabs on the left side of the screen (when viewed on a computer):

  • COVID-19 which contains links to Government resources and a list of new and amended chapters as a result of new legislation and national guidance;
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact contains local contact details for Leicester, Leicestershire and Rutland teams, services and partner organisations. It also has a contact form, for you to send a message to the single point of contact: the Leicestershire and Rutland Safeguarding Adult Board Manager, who oversees the coordination of the MAPP, should you have any comments or suggestions.

Accessibility Options

This site has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the MAPP on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in this link in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to support information in the MAPP chapters. It includes:

For ease of use, if you can open this site in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please let the Leicestershire and Rutland SAB Board Manager know via the Contact Form.


Please contact the Leicestershire and Rutland SAB Manager if you would like to suggest amendments to chapters or add a new chapter in the MAPP. Any existing chapters you wish to amend must be copied into Word and amended using track changes. See Making Changes to Chapters for information about how to make the changes in the way we require.

With each revised edition of your MAPP, we indicate which chapters are new or have been revised. This information is available in the table below and at the top of each relevant chapter.

11 August 2021

Chapter Detail
Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the coronavirus (COVID-19) pandemic This chapter has now been removed as DHSC have withdrawn the guidance.

6 April 2021

Chapter  Detail
Coronavirus Act 2020 This chapter has been amended to remove the section about the NHS and local authority care and support, as a result of recent changes to the Coronavirus Act.
Care Act Easements: Summary of Guidance for Local Authorities This chapter has been removed as a result of recent changes to the Coronavirus Act.

24 February 2021

Chapter title Detail
Amended chapters
Deprivation of Liberty Safeguards This chapter was amended to add the note in the scope box regarding the timetable for the introduction of Liberty Protection Safeguards.
Types and Patterns of Abuse and Neglect Section 6.4, Financial or material abuse has been amended to include additional information about abuse by deputies and also action against fraud.
Stage 2: Lead Agency Decision using Safeguarding Threshold Guidance whether to proceed to Referral Section 5, Roles and Responsibilities has been updated to include information about reporting suspected crimes to Leicestershire Police.
Safeguarding Adults Reviews A link was added to Local Guidance and Templates, as above, where additional SAR guidance has been added.
New section
Quick Reads and Audios A quick read and audio summary about Ordinary Residence has been added.

29 December 2020

The following changes have been made as a result of updated Government guidance.

Amended chapter
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic Section 2.1.1 Best Interests has been amended to reflect updated Government guidance in relation to offering a  vaccine to those who lack the relevant mental capacity.

12 November 2020

The following chapter has been amended, as a result of local review.

Guidance for Working with Adults at Risk of Exploitation: Cuckooing This chapter has been updated to include more information about children and county lines.

28 October 2020

The following changes have been made as a result of updated Government guidance.

Amended chapter
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic This chapter was amended to reflect updated Government guidance. New information has been marked Additional Guidance – October 2020.

11 October 2020

Amended chapters
Managing Allegations against People in Positions of Trust (PiPoT) This chapter has been completely revised as a result of local review and should be re-read.
Guidance for the Oversight Process of S42 Enquiries in NHS Settings This chapter has been updated as a result of local review and should be re-read.
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic This chapter was amended to reflect updated Government guidance regarding carrying out face to face assessments and professional visits. This new information has been marked ‘Additional Guidance – September 2020’.
Safeguarding Adult Reviews This chapter has been amended to include links to safeguarding adult review information from Leicester and Leicestershire and Rutland Safeguarding Adults Boards.
New chapters
Management / Undertaking a Statutory Safeguarding Adults Enquiry under Section 42 of the Care Act 2014 This chapter is for staff who manage or undertake a Statutory Safeguarding Adults Enquiry under section 42 of the Care Act 2014. It comes into effect once a decision has been reached by the local authority that the criteria for such an enquiry has been met.
Engagement with People Who Have Needs for Care and Support  This chapter outlines some of the issues and provides guidance about working with people with care and support needs who intentionally choose to remain in risky situations including self-neglect.
Guidance for Working with Adults at Risk of Exploitation: Cuckooing This chapter provides front line professionals with a multiagency framework when working with adults who are at risk due to cuckooing. Cuckooing is a practice where people take over a person’s home and
use the property to facilitate exploitation.

June 2020

Chapter Detail
Amended chapters / sections
Disclosure and Barring Some links in this chapter have been updated.
Making Safeguarding Personal This chapter was amended to add links in the scope box to Making Safeguarding Personal Case Studies 2018/19 published by the LGA and ADASS and Making Safeguarding Personal toolkit published by the LGA.
Carers and Adult Safeguarding A link has been added in the scope box to Supporting Adult Carers, published by NICE.
County Lines This term has been changed to criminal exploitation (see Criminal Exploitation of Adults chapter).
Local Contacts This section has been revised throughout and should be re-read.
New chapters
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic This is a summary of the guidance from the Department of Health and Social Care, with additional case law examples.
Quick Reads and Audio Summaries These quick reads and audios give an overview of more detailed topics.

Date of Next Planned Revision

This MAPP is usually updated every six months, although information can be added more frequently. The next version of this MAPP resource, therefore, will be available in August 2021, but make sure you are registered to receive information about all updates (see Register with LLR MAPP).


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with LLR MAPP

We recommend you ‘Register with Us‘. This enables us to notify you that your MAPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to MAPP updates and your information will not be given to any third parties.


The MAPP has been designed to be used as an online resource. It is easier to update a web based manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst the MAPP is usually revised every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.

Click here to view Guide to Printing Procedures.


The chapter content of this MAPP can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.